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561-699-9453enroll@ushealthadvisory.org

Prepared for you by your insurance agent

Setting up your Allstate Health Solutions member account

Registering takes a few minutes and gives you your ID cards, plan documents and billing information whenever you need them, whether your plan uses the Aetna, Cigna or First Health network.

Go to myallstatehealthsolutions.com →

Before you start

Paid your first premium yet? Your plan documents show up in the portal once your first payment is received. If you paid when you applied, you can register and see them now. If you scheduled your first payment for a later date, you can still register, but the documents appear after that payment goes through.
Look for your welcome email. It comes from memberservices@ngic.com with the subject "Welcome to Allstate Health Solutions." The log-in link in that email only works the first time, so save myallstatehealthsolutions.com to your favorites for next time. No email? You don't need it. You can register straight from the website.

The five steps

  1. Go to the member portal

    Open myallstatehealthsolutions.com. Under "Don't have an account yet?" select register here.

  2. Create your login

    Enter your email address, choose a password, and type the password again to confirm it. Then select Register.

    Your password needs at least 8 characters and at least two of these: an uppercase letter, a lowercase letter, a number, a symbol.

  3. Match your account to your plan

    You'll go to a one-time registration page. Enter your date of birth, ZIP code and first name, exactly as they are on your application. This is how Allstate finds your policy.

  4. Set up your account security

    Follow the prompts to add the extra security step. It protects your health information. When you finish, you'll be asked to sign in again. That's normal.

  5. Sign in and check your plan

    Sign in with your email and password. Make sure your plan is listed and your documents are there. If something is missing, see If something doesn't work below.

Which network is my plan on?

The network is printed on your ID card, and you can also find it in your plan documents in the portal. Always search for doctors in your network. A doctor who takes one network may not take the others.

Short Term Medical: Aetna or Cigna

Short Term Medical plans use the Aetna Open Choice PPO network. In some states, including Florida, you could choose the Cigna PPO network instead when you applied. Check your ID card to see which one you have.

Fixed-benefit medical: First Health

Fixed-benefit medical plans use the First Health network. You can search it at firsthealthlbp.com.

Find a doctor

You'll also find quick links to your network's doctor search inside the member portal after you sign in.

What you can do once you're registered

  • View and download your ID cards
  • See your plan documents
  • Find your member and billing information
  • Use quick links to find doctors in your network

Your ID card

Digital cardAvailable in the portal to view, download or print.
Card in the mailYour permanent ID card arrives 5–7 business days after your first premium payment is received.
Lost your card?Download a new one from the portal, or call member services at 888-781-0585.

If something doesn't work

The portal can't find your planEnter your first name, date of birth and ZIP code exactly as they are on your application. If you moved after you applied, use the ZIP code from the application. Brand-new policies can take a day or two to show up.
Your plan documents aren't there yetThey appear after your first premium payment is received. If you scheduled your first payment for a later date, check back after it goes through.
You already have an accountLog in with the email and password you registered with. Don't register again.
Forgot your username or passwordOn the log-in page, select Forgot username? or Forgot password? and follow the prompts.
The link in your welcome email stopped workingThat link only works the first time. Go to myallstatehealthsolutions.com instead.

Who to call

Member services888-781-0585 or memberservices@nhicadmin.com. Best for your portal login, ID cards, billing and plan changes.
Short Term Medical on the Cigna network1-855-505-2355. Allied Benefit Systems runs these plans for Allstate, so they handle coverage questions.
ClaimsShort Term Medical: 866-596-5817
Supplemental plans: 855-323-4750
Your agentAlways welcome. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org