Prepared for you by your insurance agent

Setting up your Ambetter member account

Your Ambetter account is where you pay your premium, pull up your ID card, choose your primary care doctor and track your My Health Pays® rewards. Setting it up takes about ten minutes.

Go to my.ambetterhealth.com →

Before you start

An email address you check. It becomes your login, and Ambetter emails you to confirm it.
Your Ambetter member ID. It's on your ID card and in your welcome packet. No card yet? You can use the last 4 digits of your Social Security number instead.
A password you'll remember. You'll use the same one in the Ambetter Health app.

Paid your first premium yet? Your coverage starts only after Ambetter receives your first payment. You don't need an account to pay it: use Ambetter's Pay as Guest page with your policy number (or Social Security number), date of birth and ZIP code.

You'll see the name EntryKeyID. That's the secure sign-in service Ambetter uses (it's run by Ambetter's parent company, Centene). Seeing it means you're in the right place.

The six steps

Start with your email

Open my.ambetterhealth.com. On the Login or Create Account screen, enter your email address and select Continue.
Set up your login

Enter your first and last name, choose your language, and create a password. Then select Create Account.
Confirm your email

Ambetter emails you to confirm it's you. Open the email and follow the instructions in it, either the activation link or the code it contains. Codes expire after 5 minutes, so do this right away. Nothing there? Check your spam or junk folder.
Sign in

Back on the sign-in screen, enter the password you just created.
Link your account to your plan

Enter your member ID exactly as it's printed on your card, or the last 4 digits of your Social Security number, and follow the prompts. This is how Ambetter finds your policy.
You're in

Your account opens. From here you can pay your premium, see your ID card, choose your doctor and check your rewards.

Setting up on your phone instead?

Search for Ambetter Health in the App Store (iPhone) or Google Play (Android), then download and open the app.
Choose to create a new account, and follow the same steps as above: email, name and password, email confirmation, then your member ID.

Already set up on the website? Sign in to the app with the same email and password. You don't need a second account.

Three things to do next

1. Pay your premium, and turn on Auto Pay

Your payment is due by the last day of each month. Auto Pay charges your bank account, debit card or credit card on a date you pick between the 15th and the last day of the month. It charges the total amount due, so if a month was missed, it pays that too. Missed premiums can end your plan.

2. Check your primary care provider (PCP)

It depends on your plan type, which is part of your plan's name:

Premier: you choose your PCP, and you don't need referrals.
Value: Ambetter assigns you a PCP, and you need a referral to see a specialist. You can change your PCP in your account.
Select: you choose your own doctors in the Select network, and you don't need referrals.

Not sure which you have? Ask me.

3. Save your digital ID card

Your digital ID card shows up in your account 24 to 48 hours after your coverage is active. Find it under Coverage, on the website or in the app, and save it to your phone.

What you can do once you're registered

View, download or print your ID card
Pay your premium or set up Auto Pay
Choose or change your primary care provider
See a doctor by video with Virtual 24/7 Care*

Earn and track My Health Pays® rewards**
Check the status of your claims
Review your benefits and find in-network care
Send a secure message to Member Services

Your ID card

Digital card	In your account under Coverage, on the website and in the app, 24 to 48 hours after your coverage is active. Show it at the doctor or pharmacy.
Card in the mail	Your printed card comes in your welcome packet. You don't need to wait for it to use your plan.
Lost your card?	Use the digital card in your account, or call Member Services at the number below.

If something doesn't work

The confirmation email never came	Check your spam or junk folder, and make sure you typed your email address correctly. If your code expired (after 5 minutes), ask for a new one.
Ambetter can't find your plan	Type your member ID exactly as it's printed, or try the last 4 digits of your Social Security number instead. If you enrolled in the last few days, your plan may not have reached Ambetter yet. Try again in a day or two, or call Member Services.
You already have an account	Sign in at my.ambetterhealth.com with the email you registered with. Don't create a second account.
Forgot your password	Enter your email on the sign-in screen, then choose the forgot password option and follow the steps.
You moved, or your income or household changed	Those changes go through the Marketplace where you enrolled, not through Ambetter. Call me and I'll update it for you. If you moved, your new address needs to be in Ambetter's service area to keep your plan.

Who to call

Ambetter Member Services	The number is on the back of your ID card, because each state has its own. In Florida (Ambetter from Sunshine Health): 1-877-687-1169, Relay Florida TTY 1-800-955-8770. Other states: find your state's number. Best for your login, ID card, billing, claims and finding a doctor.
Your agent	Always welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org

Before you start

The six steps

Start with your email

Set up your login

Confirm your email

Sign in

Link your account to your plan

You're in