Prepared for you by your insurance agent
The member portal is AmeriHealth Caritas Next's member website. It's where you pay your premium, set up autopay, choose your primary care provider, see your ID card and track your claims. Setting it up takes about five minutes. This guide is for Florida plans.
Go to AmeriHealth Caritas Next's Register page. You can also get there from the login page by selecting Register now.
Type your member ID (or Social Security number), first name, last name, date of birth and ZIP code, then select Continue. Enter your name exactly as it's printed on your ID card or welcome letter. Where can I find this? shows a sample ID card with the member ID marked.
Enter the email address you want to use. You'll sign in later with your email or username.
Pick a password and answer the security questions, and write them down somewhere safe. The questions help you get back in if you ever forget your password.
Check the confirmation screen. If AmeriHealth Caritas Next emails you to confirm your address, open that email and follow it. Then go to the login page and sign in.
The member portal works in your phone's web browser, so you can follow the same steps there. AmeriHealth Caritas Next also has a free app called ACNX Mobile, with your digital ID card, a provider search and a medicine cabinet with refill reminders.
Get it from the App Store (iPhone) or Google Play (Android). Create your account first, then sign in to the app.
If you're the policyholder, sign in and open Billing and Payments. Autopay can use a bank account or a credit or debit card. It always pays the full amount due, on the 26th of each month (or the next business day). Missed premiums can end your plan, so autopay is the easiest way to stay covered.
Your PCP is your main doctor. In the member portal, choose View/Change PCP and pick one in the AmeriHealth Caritas Next network. You can change your PCP later the same way.
If your plan name ends in "+ No Referrals", you don't need a referral to see a specialist. If you're not sure, call Member Services before booking with a specialist.
Your ID card is mailed after your first premium payment. Allow 7 to 10 days for it to arrive. Until then, open your digital ID card in the ACNX Mobile app or in the portal under View/Request ID Card, where you can also order a replacement.
| Pay as Guest (no account) | Pay as Guest. Anyone can use it. Have the policyholder's billing account number from the newest invoice (or the last 4 digits of their Social Security number), their date of birth and their ZIP code ready. |
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| Member portal | The policyholder can sign in to see the balance, the monthly premium and pay the bill. |
| By phone | Not available until November 1, 2026 while AmeriHealth Caritas Next moves to its new payment system. |
| By mail | Check or money order to AmeriHealth Caritas Next, P.O. Box 302323, Dallas, TX 75303. Send the payment coupon from your invoice with it, or your payment can be delayed. This address is new as of September 1, 2026. |
Payments can take 3 to 5 business days to process, so pay a few days before your due date.
| It can't find you when you register | Check that your member ID, name and date of birth match your ID card or welcome letter, or try your Social Security number instead of the member ID. If you paid your first premium in the last few days, your plan may not be set up yet. Try again in a few business days. |
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| Pay as Guest can't find the bill | Use the policyholder's details, not a family member's. Use the account number from the newest invoice (older invoices have the old number), or switch to Last 4 of SSN. |
| You already have an account | Log in on the login page with your email or username. Don't create a second account. |
| Forgot your password | Select Forgot your password? on the login page. |
| The Marketplace asked you for documents | Send them to the Health Insurance Marketplace, not to AmeriHealth Caritas Next, and don't miss the deadline, or you could lose the tax credit that lowers your premium. Call me and I'll help you with it. |
| You moved, or your income or household changed | Those changes go through the Marketplace where you enrolled, not through AmeriHealth Caritas Next. Call me and I'll update it for you. |
| Member Services | 1-833-999-3567 (TTY 711), Monday to Friday, 8 a.m. to 6 p.m. For your ID card, billing, your PCP and help with the member portal. |
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| Pharmacy Member Services | 1-833-981-7967 (TTY 711), Monday to Friday, 8 a.m. to 6 p.m. |
| Rapid Response and Outreach Team | 1-833-435-7708 (TTY 711), Monday to Thursday 8 a.m. to 7 p.m., Friday 8 a.m. to 5:30 p.m. They can help you find a doctor, schedule appointments and arrange transportation. |
| Talk to a doctor (MDLIVE) | 877-771-6101 (TTY 1-800-770-5531), 24 hours a day, 7 days a week, at no cost to you. For care that isn't an emergency. |
| Your agent | Always welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way. |
Licensed Health & Life Insurance Agent · NPN #16713594