helpmehamon!
561-699-9453enroll@ushealthadvisory.org

Prepared for you by your insurance agent

Setting up your Blue Cross Blue Shield member account

Each state's Blue Cross Blue Shield is its own company, with its own website, app and phone numbers. Choose your state to see the right steps for your account and your first premium payment.

Choose your state

Not sure which one you have? The company name is printed on the front of your member ID card. Don't see your state? Call me and I'll walk you through it.

Paid your first premium yet? With every Blue Cross plan, your coverage starts only after the company receives your first month's payment. Each state section below shows how to pay it, usually without an account.

ArizonaBlue Cross Blue Shield of Arizona (AZ Blue)

Go to your AZ Blue account →
  • Your member ID from your ID card. You can also register with your Social Security number.
  • An email address you check, and a password you'll remember.

  1. Open your account page

    Go to azblue.com/MyBlue and choose to register.

  2. Find your plan

    Enter your member ID number, or your Social Security number, and the details it asks for.

  3. Create your login

    Follow the prompts to create your username and password. Then log in any time.

Pay onlineIn your account at azblue.com/MyBlue. Choose Pay Premium to pay or set up autopay.
Pay by phone844-729-2583
Pay by mailUse the pre-addressed envelope that comes with your billing statement.
Member ServicesThe number on the back of your ID card.

ArkansasArkansas Blue Cross and Blue Shield & Octave

Arkansas Blue Cross and its Octave plans use the same member website, Blueprint Portal.

Go to blueprintportal.com →
  • Your member ID, or the last 4 digits of your Social Security number.
  • Your name and date of birth.
First payment, no account needed: pay online at arkansasbluecross.com/paybill (Arkansas Blue Cross plans) or arkansasoctave.com/paybill (Octave plans) with a check, credit or debit card. Or call 800-354-9904.

  1. Open Blueprint Portal

    Go to blueprintportal.com and select Register.

  2. Find your plan

    Enter your member ID or the last 4 digits of your Social Security number, plus your name and date of birth.

  3. Create your login

    Follow the prompts to set up your username and password.

  4. You're in

    Sign in on the website or the Blueprint Portal app with the same login. Spouses and dependents on the plan can register too.

AutoPaySet it up in Blueprint Portal with a check, credit or debit card. No transaction fee.
Pay in personAt an ArkansasBlue Welcome Center, by cash, check or card.
Customer serviceGold, Silver and Bronze plan members: 800-800-4298 (TTY 711). Most members can also live chat in Blueprint Portal.
Help with Blueprint Portal800-238-8379

FloridaFlorida Blue

Go to Florida Blue's member page →
  • Your full member number, letters and numbers, from the front of your ID card.
  • Your name, date of birth and ZIP code.
  • You need to be 18 or older to register. The policyholder can see everyone on the plan.
First payment, no account needed: go to floridablue.com/paynow and choose First time payment. Your coverage starts once it's paid.

  1. Start registering

    On Florida Blue's member page, select Register for online account.

  2. Choose "Manage my plan"

    That's the option for your own coverage. ("Care for a friend or loved one" is for helping someone else.)

  3. Enter your details

    Type your full member number exactly as printed, then your first and last name, date of birth and ZIP code. Select Continue.

  4. Create your login

    Follow the prompts to create your User ID and password.

  5. You're in

    Use the same User ID and password in the Florida Blue app.

Pay later premiumsLog in and use the payment center, or set up automatic monthly payments. Paying for someone else? Use guest payment.
Good to knowYour plan includes a $0 yearly checkup with your primary care doctor.
Customer service1-800-352-2583, TTY 1-800-955-8770, or the number on the back of your ID card. Locked out? They can unlock your account.

IllinoisBlue Cross and Blue Shield of Illinois

Your member website is called Blue Access for Members.

Go to Blue Access for Members →
  • Your member ID. It's on your ID card and on the welcome letter mailed soon after your application is accepted.
  • Your name, date of birth and a personal email address.
First payment, no account needed: use Pay your first premium with a few personal details, like the last 4 digits of your Social Security number, your date of birth and your ZIP code. Your coverage won't start until it's paid.

  1. Choose Create an Account

    Go to Blue Access for Members and select Create an Account.

  2. Enter your details

    Enter your name, date of birth and the member ID from your card or welcome letter.

  3. Verify your identity

    Follow the directions to create your login and confirm it's you.

  4. Check your email

    Once you get the email confirming you're set up, log in. The BCBSIL app uses the same login.

Auto Bill PaySign up in your account or the payment portal and earn GO℠ point rewards. Changes made after the 10th apply to the next bill.
One-time paymentGuest payment, no login needed.
Pay by phone1-866-236-1702, 24/7. Say "Member" or press 2, then "Make a Payment".
Customer serviceThe number on the back of your ID card.

Indiana, Missouri & OhioAnthem Blue Cross and Blue Shield

Go to anthem.com/register →
  • Your first and last name and date of birth.
  • Your member ID card. You can even register by uploading a photo of it.
  • An email address you check.
First payment, no account needed: pay at Anthem's Indiana first payment page. pay at Anthem's Missouri first payment page. pay at Anthem's Ohio first payment page. Paying it activates your coverage.

  1. Open the sign-up page

    Go to anthem.com/register.

  2. Member identification

    Enter your first name, last name and date of birth, then select Next. Or upload a photo of your member ID card.

  3. Create your login

    Follow the prompts to confirm your plan and create your username and password.

  4. You're in

    Use the same login in the Sydney Health app, where you can pay your bill, see your ID card and chat with a live agent.

AutopayLog in to your account or Sydney Health to add, edit or remove autopay.
One-time paymentQuick Pay, no login needed.
Pay by phone, and customer serviceThe Member Services number on the back of your ID card.

KansasBlue Cross and Blue Shield of Kansas

Your member website is called BlueAccess.

Go to BlueAccess →
  • Your member ID card and an email address you check.
First payment, no account needed: use BlueAccess one-time payment, or call 1-800-432-3990.

  1. Open BlueAccess

    Go to bcbsks.com/BlueAccess and choose to register.

  2. Enter your details

    Enter the information it asks for from your member ID card.

  3. Create your login

    Follow the prompts to create your username and password, then log in.

Pay onlineIn BlueAccess, with a bank account or credit card, one time or recurring.
Pay in cashAt Dillons, Walmart or CheckSmart. Bring your payment notice.
Customer serviceThe number on the back of your ID card.

LouisianaLouisiana Blue

Your member account is called MyLABlue, on the website and in the MyLABlue app.

Go to lablue.com →
  • Your member ID card and an email address you check.

  1. Choose Login or Sign Up

    At lablue.com, select the blue Login or Sign Up button in the top right corner.

  2. Choose Customer

    On the login selection page, select Customer.

  3. Sign up

    Under "Don't have an account?", select Sign Up Now and fill in every field marked with an asterisk.

  4. Verify your email

    Open the email Louisiana Blue sends you and verify your address. Then log in on the website or the MyLABlue app.

Pay onlineIn your MyLABlue account, with a checking account or credit card. Keep the confirmation number you get.
Customer serviceThe number on the back of your ID card.

North CarolinaBlue Cross NC

Your member website is called Blue Connect.

Register for Blue Connect →
  • Your member ID card (subscriber ID and 2-digit member code). No card yet? You can use your name, date of birth and the last 4 digits of your Social Security number.
  • An email address and a phone number.
First payment: pay online at bcbsnc.com/pay, or call the Initial Pay by Phone line, 1-888-802-2386, 24/7. If you just picked your plan on the Marketplace, wait 48 hours so the billing system has your plan. Payments made by 5 p.m. Eastern count that day.

  1. Find your plan

    Open Blue Connect registration, pick your plan type, and choose to register with your ID card or your personal information.

  2. Add your information

    Enter your subscriber ID and member code, or your name, date of birth and the last 4 digits of your Social Security number.

  3. Set up your account

    Create a username and password, add your email, choose paperless delivery, and enter your mobile number.

  4. Verify your email

    Enter the one-time code Blue Cross NC emails you.

  5. Choose how to verify your logins

    Pick text message, voice call, fingerprint or face recognition, or an authenticator app.

  6. You're in

    Finish that step and your account opens.

Pay later premiumsIn Blue Connect: review invoices, pay online and enroll in autopay. Bank draft, credit or debit card, PayPal, Venmo, Apple Pay and Google Pay are accepted.
Help with Blue Connect888-705-7050, Monday to Friday, 8 a.m. to 7 p.m. Eastern.
Customer serviceThe number on the back of your ID card.

South CarolinaBlueCross BlueShield of South Carolina

Your member website and app are called My Health Toolkit.

Go to My Health Toolkit →
  • Your member ID card and an email address you check.
First payment: pay by phone any time, day or night, at 855-404-6752. Have your member ID number handy. Once you're registered, you can also pay online in My Health Toolkit. Premiums are due on the 1st of each month.

  1. Choose your Blue plan

    Go to myhealthtoolkit.com and choose BlueCross BlueShield of South Carolina.

  2. Register

    Select register and enter the information it asks for from your member ID card.

  3. Create your login

    Follow the prompts to create your username and password.

  4. You're in

    The free My Health Toolkit app uses the same username and password.

Pay later premiumsOnline in My Health Toolkit or the app, by phone at 855-404-6752, or in person at a South Carolina Blue center in Greenville, Columbia or Myrtle Beach.
Payment help855-404-6752, Monday to Friday, 8:30 a.m. to 5:30 p.m.
Customer serviceThe number on the back of your ID card.

TennesseeBlueCross BlueShield of Tennessee

Register at bcbst.com →
  • Your Subscriber ID and Group Number, from your ID card or welcome materials.
  • Your date of birth and ZIP code.
  • An email address and a mobile phone number.

  1. Enter your plan details

    Open bcbst.com/register-member and enter your Subscriber ID, Group Number, date of birth and ZIP code exactly as they appear on your card.

  2. Select your name

    Pick your name from the list it shows.

  3. Create your login

    Choose a username (no special characters) and a password of 8 to 30 characters with an uppercase letter, a lowercase letter, a number and a special character. Add your email and mobile number.

  4. Choose your contact preferences

    Opt in to email and text messages if you'd like them.

  5. Verify your email

    Enter the security code BlueCross emails you.

Pay your premiumIn your bcbst.com account, free, with a bank account, debit card or credit card.
Customer service1-800-565-9140, Monday to Friday, 8 a.m. to 6 p.m. Eastern. TTY 1-800-848-0298. You can also chat once you're logged in.

TexasBlue Cross and Blue Shield of Texas

Your member website is called Blue Access for Members.

Go to Blue Access for Members →
  • Your member ID. It's on your ID card and on the welcome letter mailed soon after your application is accepted.
  • A personal email address to confirm your registration.
First payment, no account needed: use Pay your first premium. Your coverage won't start until it's paid.

  1. Choose Create an Account

    Go to Blue Access for Members and select Create an Account.

  2. Enter your details

    Enter the member ID from your card or welcome letter and the details it asks for.

  3. Verify your identity

    Follow the directions to create your login and confirm it's you.

  4. Check your email

    Once you get the email confirming you're set up, log in. The BCBSTX app uses the same login.

Auto Bill PaySign up in your account or the payment portal.
One-time paymentGuest payment, no login needed.
Pay by phone1-888-697-0683, 24/7. Say "Member" or press 2, then "Make a Payment".
Customer serviceThe number on the back of your ID card.

West VirginiaHighmark Blue Cross Blue Shield

Your member account is called My Highmark, on the website and in the My Highmark app.

Go to MyHighmark.com →
  • Your member ID card and an email address you check.
First payment: if you didn't pay it with your application, it's due by the date printed on your first invoice. Pay by phone at 855-425-5663, online, or by check.

  1. Open My Highmark

    Go to MyHighmark.com and choose to register.

  2. Enter your details

    Enter the information it asks for from your member ID card.

  3. Create your login

    Follow the prompts to create your username and password. The My Highmark app uses the same login.

AutopayOnce you get your first invoice, sign up for automatic payments at MyHighmark.com.
Pay by phone855-425-5663
Customer serviceThe number on the back of your ID card.

What you can do once you're registered

  • View, download or share your digital ID card
  • Pay your premium or set up autopay
  • Find in-network doctors, hospitals and pharmacies
  • Check claims and explanations of benefits (EOBs)
  • Track your deductible and out-of-pocket spending
  • See your plan's benefits and documents

If something doesn't work

The site can't find your planType your member ID exactly as it's printed on your card, including any letters at the start. If you enrolled in the last few days, your plan may not be set up yet. Try again in a day or two.
The confirmation email or code never cameCheck your spam or junk folder, and make sure your email address is typed correctly.
You already have an accountLog in with your existing username and password instead of registering again.
Forgot your username or passwordUse the forgot username or password link on your Blue company's login page.
You moved, or your income or household changedThose changes go through the Marketplace where you enrolled, not through Blue Cross. Call me and I'll update it for you.

Who to call

Your Blue companyThe Member Services number on the back of your ID card, or the numbers in your state's section above. Best for your login, ID card, billing, claims and finding a doctor.
Your agentAlways welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org