Prepared for you by your insurance agent

Setting up your CareSource MyLife account

CareSource MyLife is CareSource's member website and app. It's where you pay your premium, see your digital ID card, check your claims and earn rewards for healthy activities. Setting it up takes about ten minutes.

Go to MyLife.CareSource.com →

Used My CareSource before? CareSource MyLife replaced My CareSource. Sign in with the same email and password you used there, then add your health plan the first time you sign in (steps 4 and 5 below).

Before you start

An email address you check. You'll use it to sign in.
Your legal first and last name, the way they appear on your plan. No nicknames.
Your CareSource member ID. It's on your ID card and on the acknowledgement letter CareSource mails within seven days of your enrollment.
Your date of birth.

Paid your first premium yet? Your benefits start only after CareSource receives your first premium in full. You don't need an account to pay it: use CareSource Express Payment with your name, member ID and date of birth. Online payments take 3 to 5 business days to post.

The six steps

Open CareSource MyLife

Go to MyLife.CareSource.com and select Create account.
Enter your email and name

Type your email address and your legal first and last name. Then select Create account.
Confirm your email and set your password

Follow the prompts to confirm your email address and create your password. If CareSource emails you a link or code, open it to continue. Nothing there after a few minutes? Check your junk or spam folder.
Connect your plan

When you're asked whose plan you're connecting, choose Yes, I'm connecting my own plan and select Continue.
Enter your plan details

Enter your legal first name, legal last name, date of birth and member ID, exactly as they appear on your ID card. Select Continue.
You're all set

Your MyLife homepage opens, with your balance, your digital ID card and your plan.

Setting up on your phone, or for a family member?

On your phone

Search for CareSource MyLife in the App Store (iPhone) or Google Play (Android), then download and open the app.
Choose Create account and follow the same steps as above.

Already set up on the website? Sign in to the app with the same email and password.

For a child or family member

Once your own plan is connected, choose Connect another plan, then enter their legal name, date of birth and member ID. You can do this if you're their parent, legal guardian or custodian, or have power of attorney.

Three things to do next

1. Pay your premium, and set up automatic payments

Find your balance on your MyLife homepage under Payment options, or go to My Plan → Payments. You can pay by credit card, debit card, bank transfer, Google Pay or Apple Pay, and set up an automatic monthly payment. Pay the full amount by the due date on your invoice to keep your benefits active.

2. Choose a primary care provider (PCP)

Pick a PCP from the CareSource network with Find A Doctor. Your PCP handles most of your care, and you don't need a referral to see a specialist. Your yearly wellness visit with your PCP is free.

3. Take your Health Assessment

In MyLife, take the Health Assessment to get a wellness plan made for you. You can also earn rewards for completing healthy activities through your account.

What you can do once you're registered

View, print or share your digital ID card
Pay your invoice or set up automatic payments
View your claims, EOBs and past invoices
Check your deductible and out-of-pocket costs

Price a prescription with Find My Prescriptions
Earn rewards for healthy activities
Use myStrength for your emotional health
Choose email or text updates

Your ID card

Digital card	In MyLife shortly after your first payment is received and posted. Choose View my ID card, or find it at the top of the My Plan tab.
Card in the mail	Your printed card comes in your welcome kit, 7 to 10 days after CareSource receives your first premium.
Lost your card?	In the My Plan tab, choose More Options to request a new card, or call Member Services.

If something doesn't work

CareSource can't find your plan	Use your legal name exactly as it's on your ID card (no nicknames), and check your member ID and date of birth. If you enrolled in the last few days, your plan may not be set up yet. Try again in a day or two, or call Member Services.
The email never came	Check your junk or spam folder, and make sure you typed your email address correctly.
You already have an account	Sign in at MyLife.CareSource.com with your email. Your old My CareSource login works too. Don't create a second account.
Forgot your password	Select Sign in, enter your email, and use the forgot password option.
You moved, or your income or household changed	Those changes go through the Marketplace where you enrolled, not through CareSource. Call me and I'll update it for you.

Who to call

CareSource Member Services	Georgia Marketplace members: 1-833-230-2099 (TTY 711), Monday to Friday. Other states: the number on your ID card. Best for your login, ID card, billing, claims and finding a doctor. You can also pay your premium by phone at this number.
24-hour nurse line	The number is on your ID card. A registered nurse can answer health questions and help you decide where to go for care, any time.
Teladoc	1-800-835-2362 or Teladoc.com/CareSource. Talk to a doctor 24/7 at no cost, for things like colds, flu and rashes.
Your agent	Always welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org

Before you start

The six steps

Open CareSource MyLife

Enter your email and name

Confirm your email and set your password

Connect your plan

Enter your plan details

You're all set