Prepared for you by your insurance agent
My Member Account is Community Health Choice's member website. It's where you pay your premium, set up autopay, choose your primary care provider and print a temporary ID card. Setting it up takes about five minutes.
Go to Community Health Choice's Register page. You can switch the page to Spanish at the top.
Choose Member – I get my own health insurance from Community Health Choice. Then choose No – I have not registered before, and select Next.
Signing up for your child? Choose Guardian instead.
Enter the details it asks for to match you to your plan, using your member ID exactly as it's printed on your welcome letter or ID card.
Pick a username and a password, and write them down somewhere safe. If Community Health Choice emails you to confirm your address, open that email and follow it.
Go to the login page and sign in with your username and password.
My Member Account works in your phone's web browser. Open the same Register page on your phone and follow the same steps. After that, sign in on any device with the same username and password.
After your first payment, sign in and go to Manage My Account → AutoPay → Set up AutoPay. You can have it pay on the 15th or the 25th of each month. Your premium is due before the 1st of the month it covers, and missed premiums can end your plan.
Your PCP coordinates your care. Use Find a Provider to pick one in the Community Health Choice network. Then send the doctor's name (or clinic name) and phone number through the Message Center in your account, or call Member Services.
If you don't choose one, Community Health Choice will match you with a PCP near where you live. You can change your PCP later in your account.
Your ID cards are mailed once you've chosen a PCP (or been matched with one), so choosing early gets your cards to you sooner. Until they arrive, print a temporary ID card from your account.
| Quick Pay (no account) | Ultra Select plans or Premier and Select plans. Have your member ID (or Social Security number), last name, date of birth and home ZIP code ready. |
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| By phone | Pay any time through the automated line: 713-295-6704 or toll-free 1-855-315-5386. |
| By mail (Ultra Select) | Check or money order to Community Health Choice, P.O. Box 411925, Boston, MA 02241-1925. |
| By mail (Premier and Select) | Check or money order to Community Health Choice, P.O. Box 844124, Dallas, TX 75284. |
| In person | Find a payment location near you: enter your ZIP code and choose Account Number under "Ways to Pay." |
Card payments can take 3 to 5 business days to post, and checks up to 10 business days, so pay a few days before your due date.
| It can't find your plan | Check that your member ID and date of birth match your welcome letter. If you paid your first premium less than a week ago, your plan may not be set up yet. Try again in a few business days. |
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| You already have an account | Log in on the login page with your username. Don't create a second account. |
| Forgot your username or password | Use Forgot your username? or Forgot your password?. |
| The Marketplace asked you for documents | Send them to the Health Insurance Marketplace, not to Community Health Choice, and don't miss the deadline, or you could lose the tax credit that lowers your premium. Call me and I'll help you with it. |
| You moved, or your income or household changed | Those changes go through the Marketplace where you enrolled, not through Community Health Choice. Call me and I'll update it for you. |
| Member Services | 713-295-6704 or toll-free 1-855-315-5386, Monday to Friday, 8 a.m. to 5 p.m. TDD: 711. For your ID card, billing, your PCP and finding a doctor. |
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| Talk to a doctor (Teladoc) | 1-800-835-2362, or set up an account at teladoc.com. Talk to a doctor by phone at no cost to you. |
| Nurse Advice Line | 1-833-955-1528, 24 hours a day, 7 days a week. Call before going to the emergency room, unless it's an emergency. |
| Pharmacy questions | 1-866-333-2757 |
| Your agent | Always welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way. |
Licensed Health & Life Insurance Agent · NPN #16713594