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561-699-9453enroll@ushealthadvisory.org

Prepared for you by your insurance agent

Setting up your Oscar member account

Your Oscar account is where you pay your premium, pull up your ID card, choose your primary care doctor and get $0 virtual urgent care, day or night. Setting it up takes about ten minutes.

Go to hioscar.com/register →

Before you start

Paid your first premium yet? Your coverage starts only after Oscar receives your first month's payment. Once you're signed in, your home page shows your next payment. If your first one hasn't gone through yet, pay it there first.
Keep your email open. Right after you create your login, Oscar sends a verification email, and you can't finish setup until you open it. If it isn't in your inbox within a few minutes, check your spam or junk folder.

The seven steps

  1. Create your login

    Open hioscar.com/register. Enter your email address, create a password of at least 12 characters, and select Create account.

  2. Confirm your email

    Open the verification email from Oscar and follow the link in it. The screen will say "Please verify your email address to continue" until you do. If nothing arrives, check your spam folder or select resend verification email.

  3. Add your contact information

    Enter your phone number. It's required. Oscar uses it to reach you about important information or changes to your plan.

  4. Choose how Oscar contacts you

    Tick Email, Text message (SMS), or both. I recommend keeping email on so you never miss a billing notice.

  5. Link your account to your plan

    Under "Look up membership by," choose Member ID and type it exactly as it appears on the front of your ID card. If you don't have your card yet, choose Social Security Number or ITIN instead. Then select Continue. This is how Oscar finds your policy.

  6. Pick your language

    Choose English or Español. This sets the language of the website, the app, and Oscar's calls, messages, letters and emails.

  7. You're in

    Your home page opens. Under Action items you'll see what Oscar needs from you, such as choosing a primary care provider or paying your premium. Quick links takes you to your ID card, coverage and benefits, claims, and premium payments.

Setting up on your phone instead?
  1. Search for Oscar Health in the App Store (iPhone) or Google Play (Android), then download and open the app.
  2. Select Create your account and verify your email address.
  3. Follow the same steps as above: phone number, contact preferences, member ID and language.

Already set up on the website? Sign in to the app with the same email and password. You don't need a second account.

Three things to do next

What you can do once you're registered

  • View, download or print your ID card
  • Pay your premium or set up autopay
  • Choose or change your primary care provider
  • Use $0 Virtual Urgent Care, 24/7*
  • Track your deductible and out-of-pocket spending
  • Review your claims and explanations of benefits (EOBs)
  • Find in-network doctors and check drug coverage
  • Message your Oscar Care Team

Your ID card

Digital cardOn your home page under Quick links → ID card, on the website and in the app. Show it at the doctor or pharmacy.
Card in the mailYour printed card comes in the mail in your welcome kit. You don't need to wait for it to use your plan.
Asked for a group number?Oscar individual and family plans don't have group numbers. If a doctor's office asks, tell them you don't have one.
Lost your card?Use the digital card in your account, or call the Oscar Care Team at 855-672-2755.

If something doesn't work

The verification email never cameCheck your spam or junk folder, then use the resend verification email link on the screen. Make sure you typed your email address correctly.
Oscar can't find your planType your member ID exactly as it's printed on your card, or try the Social Security number option instead. If you enrolled in the last few days, your plan may not have reached Oscar yet. Try again in a day or two, or call the Care Team.
Your password isn't acceptedIt needs at least 12 characters.
You already have an accountLog in at hioscar.com/login with the email you registered with. Don't create a second account.
Forgot your passwordGo to Oscar's reset password page, enter your email, and Oscar will email you a link to reset it.
You moved, or your income or household changedThose changes go through the Marketplace where you enrolled, not through Oscar. Call me and I'll update it for you. If you moved, your new address needs to be in Oscar's service area to keep your plan.

Who to call

Oscar Care Team855-672-2755 (TTY 711), Monday to Friday, 8 a.m. to 8 p.m. You can also message them from your account or the app. Best for your login, ID card, billing, claims and finding a doctor.
Non-urgent emailhelp@hioscar.com, for plan documents, forms and general questions.
Your agentAlways welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org