Prepared for you by your insurance agent
Registering takes about two minutes and lets you pay your bill, see your plan documents and print your ID card whenever you need them. The same site works for UnitedHealthcare individual, family and supplemental plans underwritten by Golden Rule or Chesapeake, including SureBridge policies.
Open uhcmemberhub.com in your browser. On the home page you'll see two buttons. Under "New Member?" choose Register.
Enter your first name, last name, date of birth, and the last 9 digits of your Insured ID. Then select Continue.
A one-time code is sent by text or email. Enter it to confirm your identity. This is a security step — it protects your health information.
Choose a username and password and set your security questions. HealthSafe ID is UnitedHealthcare's single sign-in — you only create it once, and the same login works across their member sites and mobile app.
Once you're in, check that the plan you registered with shows up. If it's missing it may still be loading — give it a day, then call so we can check on it. Have more than one policy? See the section just below.
Each UnitedHealthcare policy (Golden Rule, Chesapeake or SureBridge) has its own Insured ID, even when they're all in your name. Gather the ID for every policy before you start. You'll find them on your ID cards or welcome letters.
Don't create a second account. One HealthSafe ID holds all of your policies.
Only the policyholder (the primary insured) needs to register. Everyone covered on that policy shows up under that one account.
They register separately, with their own Insured ID and their own login. UnitedHealthcare uses one login per insured adult, so they'll also manage that policy's payments under their own account.
| Dental ID card & claims | Handled at myuhc.com. Your dental plan uses a separate dental ID number, which you request there — it is not the same number you use at the doctor. |
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| Dental premium & billing | Stays in the Member Hub at uhcmemberhub.com, along with your other plan. |
| Your login | The same HealthSafe ID username and password works on both sites. You do not create a second account. |
| "We couldn't find your information" | Check that your name matches your application exactly — no nicknames — and that the date is in mmddyyyy format. Brand-new policies can take a day or two to show up. If you have an older Short Term or TriTerm Medical plan, try myuhone.com instead (see the note above). |
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| You may already have a HealthSafe ID | If you've ever used myuhc.com or the UnitedHealthcare app, you likely already have one — and you only ever need one. Don't register again. Use Sign In, or Forgot Username on the sign-in page to find it. |
| The security code never arrives | Check your spam folder, confirm the phone number on file is current, and request a new code. If the number on file is wrong, call and we'll update it. |
| A plan is missing after you sign in | Call member services and have your policy number ready — or call me and I'll follow up for you. |
| Member services Golden Rule policies | 1-800-657-8205 — Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. Best for billing, coverage and ID card questions. |
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| Member services Chesapeake & SureBridge policies | 1-800-815-8535 — Monday through Friday, 9:00 a.m. to 6:00 p.m. ET. Best for billing, coverage and ID card questions. Not sure which company your policy is with? Call me and I'll tell you. |
| Your agent | Always welcome. If you're not sure who to call, call me first and I'll point you the right way. |
Licensed Health & Life Insurance Agent · NPN #16713594