Prepared for you by your insurance agent

Setting up your UnitedHealthcare ACA plan account

If you have a UnitedHealthcare Individual & Family ACA Marketplace plan, your online account is where you pay your premium, see your ID card, find in-network doctors and track your claims. Setting it up takes about ten minutes.

Go to myuhc.com/exchange →

Have a UnitedHealthcare plan from Golden Rule or Chesapeake instead? Supplemental and short term plans, like Hospital SafeGuard or Short Term Medical, are billed through a different website, the UnitedHealthcare Member Hub. Follow my Member Hub setup guide for those. If you have both kinds of plans, you'll set up both.

Before you start

Your member ID, a 7 to 11 digit number. It's on your ID card and on your premium invoice.
Your name and date of birth, entered the way they appear on your plan.
An email address and cell phone number you check. UnitedHealthcare sends a code to confirm them.
A username and password you'll remember. You'll use them in the UnitedHealthcare app too.

Paid your first premium yet? Your coverage starts only after UnitedHealthcare receives your first payment, and your welcome kit and ID card usually arrive within 10 days of it. If your coverage hasn't started yet, setting up this account (or the UnitedHealthcare app) is the way to make that first payment.

You'll see the name HealthSafe ID®. That's the secure sign-in UnitedHealthcare uses for its member websites. Seeing it means you're in the right place.

The six steps

Open the sign-up page

Go to myuhc.com/exchange and select Register.
Tell UnitedHealthcare who you are

Enter your first name, last name and date of birth (mm/dd/yyyy). Leave the identification type on Member ID, type your member ID exactly as it's printed, and select Continue.
Create your username and password

Pick a username and a strong password. Write them down somewhere safe.
Set up account recovery

Choose how you'd like to get back into your account if you ever forget your username or password.
Confirm your email or phone

Agree to the terms of use and privacy policy. UnitedHealthcare then sends a verification code by email or text. Enter it to finish creating your HealthSafe ID.
You're in

Your account opens. If your first premium is still due, pay it now. Then save your digital ID card.

Setting up on your phone instead?

Search for UnitedHealthcare in the App Store (iPhone) or Google Play (Android), then download and open the app.
Choose to register, and follow the same steps as above: your name, date of birth and member ID, then your username, password and verification code.

Already set up on the website? Sign in to the app with the same username and password. You don't need a second account.

Three things to do next

1. Pay your premium, and turn on autopay

Sign in at myuhc.com/exchange to make a payment or set up autopay, or set up autopay by calling the number on your ID card. Autopay is the easiest way to protect your coverage. Missed premiums can end your plan.

2. Check whether your plan needs a primary care provider

Some UnitedHealthcare ACA plans ask you to choose a primary care provider (PCP) and get referrals to see specialists. Your plan documents and your account show what your plan requires. Not sure? Ask me, and I'll check for you.

3. Save your digital ID card

Once your plan is active, your digital ID card is in your account and in the UnitedHealthcare app, before the printed card arrives. Save it to your phone so you always have it.

What you can do once you're registered

View, download or print your ID card
Pay your premium or set up autopay
Find in-network doctors, hospitals and pharmacies
Check what your prescriptions cost

Track your deductible and out-of-pocket spending
Review your claims and explanations of benefits (EOBs)
See your plan's benefits and documents
Update your contact preferences

Your ID card

Digital card	In your account and the UnitedHealthcare app once your plan is active. Show it at the doctor or pharmacy.
Card in the mail	Your printed card comes in your welcome kit, usually within 10 days of your first premium payment.
Lost your card?	Use the digital card in your account or the app, or call the Member Services number on your plan materials.

If something doesn't work

UnitedHealthcare can't find your plan	Enter your name and date of birth exactly as they appear on your plan, and your member ID exactly as it's printed. If you enrolled in the last few days, your plan may not be set up yet. Try again in a day or two, or call me.
The verification code never came	Check your spam or junk folder, or try the text message option. Make sure your email address and phone number are typed correctly.
You already have a HealthSafe ID	If you've used another UnitedHealthcare website before, sign in with that username and password instead of registering again.
Forgot your username or password	Use the forgot username or password link on the sign-in screen. Your account recovery choice from step 4 gets you back in.
Need help with the website	Use the chat button on the sign-in page, 7 a.m. to 10 p.m. Central, seven days a week.
You moved, or your income or household changed	Those changes go through the Marketplace where you enrolled, not through UnitedHealthcare. Call me and I'll update it for you.

Who to call

UnitedHealthcare Member Services	The number is on the back of your ID card and on your premium invoice. Best for your login, ID card, billing, claims and finding a doctor.
Your agent	Always welcome, and your first call for changes to your Marketplace application, renewals, or switching plans. If you're not sure who to call, call me first and I'll point you the right way.

Hamon R. Burkhardt

Licensed Health & Life Insurance Agent · NPN #16713594

561-699-9453
enroll@ushealthadvisory.org

Before you start

The six steps

Open the sign-up page

Tell UnitedHealthcare who you are

Create your username and password

Set up account recovery

Confirm your email or phone

You're in